Frequently asked questions (FAQ)
Key aspects of the System Health Check
Who is this for?
The System Health Check is for anyone who wants a deeper understanding of their SAP RE-FX system — whether you have just stepped into the department as a new manager, have been wondering about the system for some time, or simply want to compare your installation against how others run RE-FX.
Key aspects of the System Health Check
How is the Health Check scheduled?
You pick a target date as a reference point. We need read-access to the system. Everything else — preparation, scope of examination, key-user availability — is clarified in a short call beforehand.
Key aspects of the System Health Check
What does it cost and how do I pay?
€1,999, fixed. The price is set deliberately below the threshold at which most organisations require formal procurement involvement. Payment is by credit card at booking. For many clients, this means the engagement fits comfortably alongside existing service arrangements rather than displacing them.
Key aspects of the System Health Check
Do I need to register to buy it?
No. The Health Check can be booked directly, as a guest. An account is created automatically from your booking details — that is also what enables aftercare if you choose to use it later.
Key aspects of the System Health Check
Is there any follow-on obligation?
None. If you want aftercare, that path is open: a free Basic registration enables it — neither required nor expected.
Key aspects of the System Health Check
In what language does this happen?
Spoken in English or German. The written report and supporting documents are available in English, German, Dutch, French, Italian, or Spanish. All non-English versions are high-quality AI translations; the English version is authoritative in case of doubt.
Key aspects of the System Health Check
Why is registration required for some other products?
Some products are only available after a short verification step that confirms you are a client and places you in the right category — operator or systems integrator. The two tracks differ in scope, terms, and pricing, so the assignment needs to be made before booking. The Health Check sits outside that logic, which is why it can be booked without registration.
“we recognize ourselves in the questions.”
(book the ticket: credit card + VAT required)
“we want to clarify some point before we start.”
(book a 25 min. online session – free)
Key aspects of the System Health Check
For all operators