SAP® RE-FX in your daily operations? Tickets designed for system operators.
Residential, commercial, special-purpose and mixed-use properties — public and private.
SAP® RE-FX in your daily operations? Tickets designed for system operators.
You run a Real Estate ERP system you mostly didn’t build.
Whether you sit in a housing company settling service charges for thousands of tenants, in an industrial group capitalising leases under IFRS 16, or in a public body whose contracts hang off land parcels and a land register — the work rhymes. SAP RE-FX sits at the centre of your operational month, and you are the person who keeps it running: the posting runs, the valuation, the settlement, the index adjustments. Few outside your department understand what you actually do.
The system may have been implemented years ago — or, if you are a corporate that added RE-FX to its SAP landscape only recently to meet IFRS 16, not long ago at all. Most of the time, it works well enough. But depending on how long you have lived with it, you have been through a few changes: a migration, a reorganisation, a regulatory shift — and now the new world of S/4HANA, BTP, and the expectation of AI, or at least “Intelligent Real Estate.”
We have seen almost every part of the SAP RE-FX lifecycle: the pain points that appear suddenly, and the wrong turns whose cost only becomes visible years later. We have helped organisations that regretted an earlier decision — and organisations that did not even know the cause of a problem they had been carrying for years.
SAP® RE-FX in your daily operations? Tickets designed for system operators.
From that experience we built a set of tools — we call them tickets — meant to address the issues that arise across the RE-FX lifecycle and that, from one operator to the next, look remarkably similar:
1. Knowledge that only lives in someone’s head
The complexity of RE-FX is almost always underestimated. It is part of the reason SAP now leaves the operational real-estate and facility-management layer to its endorsed partner, Planon, and keeps finance, contract and lease management on its own side. RE-FX itself is not disappearing — SAP has committed to maintaining it well into the next decade — but most new innovation is moving elsewhere. If you do not need a CAFM or an IWMS, you will keep relying on the full scope RE-FX already gives you. And that knowledge usually sits not in documentation, but in the heads of one or two people. For an organisation, that is a serious risk.
So we built two tickets around it — to make sure that RE-FX knowledge either never leaves your company, or, if it already has (or was never there to begin with), that you get an influx of a decade of RE-FX from someone who has seen more than thirty systems. The point is not that we will ever know your system better than the people who run it every day. It is that we have seen how others built theirs — and can compare.
System Coaching. When you need to bring a junior, or a colleague who is not an RE-FX specialist, up to speed on IFRS 16 or CLM, we coach flexibly and directly on the system — delivered by someone with years in user training and five years of teaching at university level.
Knowledge Conservation. When someone who holds the knowledge is about to leave, we capture what matters before they go. The value lies in judgement: knowing which information is essential and which is not — a distinction even a ten-year in-house veteran does not always draw correctly. We use our own tools to reach the core of the system and prepare the cleanest possible handover to the next in-house consultant.
SAP® RE-FX in your daily operations? Tickets designed for system operators.
2. A second opinion: the System Health Check
The System Health Check is a focused analysis of your system. It can support a knowledge transfer, but its real purpose is to give you a second opinion. Perhaps a contract has behaved strangely for years. Perhaps you want to know whether your system integrator actually acted on every request — during an IFRS 16 implementation, say. The scope is deliberately variable: the outcome is shaped to your question.
SAP® RE-FX in your daily operations? Tickets designed for system operators.
3. Steering: pulling the wagon out of the swamp
This is the work we enjoy most — getting a stalled project unstuck simply fits our philosophy. Strictly, this ticket is not about the system, although sometimes a single look into the system brings more clarity than three jour fixes.
And the jour fixe is where we are deliberately unlike traditional SAP consulting. We have watched too many project managers play calendar Tetris and compete over who reaches the coffee machine first; we believe this can be done better, with no measurable loss of effectiveness. It may feel unfamiliar at first to work with someone who is not on the line the instant you call — but who reliably answers your messages (immediately, if you book that extension).
In this ticket, everything is built around the jour fixe, and the jour fixe is the holy grail: no absence, no “I don’t know,” no “let’s do it next week.” When people begin to enjoy it the job is usually already done. This explains why this is the jour fixe no one enjoys except you: the head of…, the CIO or CFO, comparing our costs to an interim team lead or a traditional external project manager. On request, we come on site from time to time; more often, the online jour fixe has been enough to get the boat back on course.
SAP® RE-FX in your daily operations? Tickets designed for system operators.
Tickets, because procurement, budget and contract-type rules often block what is needed
We call all of this “tickets” on purpose — not products and not services. The support our clients need falls into a few clearly defined areas and we have shaped each one into a ticket.
Many organisations struggle to book the help they need. Procurement rules block it. Existing service contracts conflict with new engagements. Budget categories do not match. The ticket form is our answer to all three.
We adjust to your contract landscape in both content and legal form. This can be a service contract a Werkvertrag (work-for-result contract) maintenance (Instandhaltung) or a format that fits an HR budget and its compliance rules. The coaching ticket is one example.
Get in touch and we will find a contract form that fits.
“We call all of this “tickets” on purpose — not products, not services. Many organisations struggle to book the help they need, because of compliance rules or overlap with their existing service contracts. The ticket form is our answer.”
SAP® RE-FX in your daily operations? Tickets designed for system operators.
After the work: the Capacity Ticket
For anyone who has already booked one of the above, there is an aftercare option: the Capacity Ticket — occasional, on-demand support for when you still need a hand here and there. It is booked in half-days of four hours, can cost as little as €400, and is meant to fit a discretionary budget. It requires a credit card and payment in advance.
So much for the facts. Let’s talk about how we can help.
SAP® RE-FX in your daily operations? Tickets designed for system operators.
Which Profisaison ticket suits you?
| Your Situation | Health Check | Steering (Jour Fixe) | Knowledge Induction | Knowledge Retention |
|---|---|---|---|---|
| Numbers don’t match Discrepancies between RE-FX and FI, unexplained amounts | ✓ | — | — | — |
| IFRS 16 audit coming up External audit, auditors, internal review | ✓ | — | — | — |
| Workarounds piling up Excel lists, manual corrections, month-end close stalling | ✓ | ✓ | — | — |
| Project not moving forward Decisions piling up, team overloaded, needs senior judgement | — | ✓ | — | — |
| A new or non-RE-FX colleague to bring up to speed Junior to onboard, IFRS 16 or CLM for a non-specialist | — | — | ✓ | — |
| Key person leaving the company Retirement, resignation, rotation | — | — | ✓ | ✓ |
| Inherited system, no documentation Migration, takeover, no knowledge holder left | ✓ | — | — | ✓ |
| S/4HANA migration planned Existing configuration must be clean | ✓ | ✓ | — | — |
Already worked with us? The Capacity Ticket covers occasional follow-on support after any of the above — booked in half-days, no new engagement needed.
SAP® RE-FX in your daily operations? Tickets designed for system operators.
Where to start
Most operators recognise more than one row above; the situations overlap, and you do not need to diagnose yourself precisely before speaking to us.
If you want a low-commitment first step, the System Health Check is built for it — a fixed-scope second opinion on your system, bookable without registration. If your need is steadier — a stalled project, a departure to prepare for, a colleague to bring up to speed — tell us the situation and we will shape a ticket to fit it, in content and in contractual form. Either way, it begins with a short conversation.
Have a question?
write a message with your question directly to : support@metaneering.com
(will be responded within 24 hours.)
SAP® RE-FX in your daily operations? Tickets designed for system operators.
