Frequently asked questions (FAQ)

Key aspects of the Knowledge Induction

Who is this for?

Knowledge Infusion is for organisations placing a new in-house RE-FX consultant — either a graduate or junior hire with no operational experience, or an experienced SAP consultant moving laterally from another module. The buyer is typically the line manager who carries the consequence of the trainee’s first independent decisions: department head, SAP team lead, or programme owner. The trainee is the user; the buyer is the person whose work suffers if the trainee struggles in silence.

Key aspects of the Knowledge Induction

How does the model work in practice?

The programme runs as a sequence of individually booked sessions. Cadence is set by the situation — weekly while the trainee is climbing the steep part of the curve, then bi-weekly or monthly as competence stabilises. Each session works through one to three real problems the trainee brings from their current work. The session is live, in the system, using collaborative screen sharing; the reasoning behind each step is made explicit. After each session, a written record of every learning outcome is delivered. The configuration adapts to the trainee: a new hire needs more foundational explanation, a lateral hire needs the deltas to their previous module.

Key aspects of the Knowledge Induction

What does a session look like?

A three-hour block: preparation, live work, and written synthesis. The trainee sends one to three topics in advance — a change request they cannot resolve, a configuration whose logic is unclear, a posting result they do not understand. The live portion runs thirty to sixty minutes via screen sharing: the trainee operates the system, we guide, the reasoning is examined out loud rather than dictated. Afterwards, the learning outcomes are written up and delivered before the next session. The conversation is not the product. The document is — alongside the competence the trainee builds in the process.

Key aspects of the Knowledge Induction

What does it cost and how do I pay?

€437 per three-hour session, fixed, exclusive of VAT where applicable. The price is set deliberately below the threshold at which most organisations require formal procurement involvement, so initial sessions can be commissioned without internal process overhead. Payment is by credit card at booking. You commit one session at a time; there is no upfront programme fee.

Key aspects of the Knowledge Induction

Do I need to register?

Yes. Knowledge Infusion is available only after a short verification step that confirms your organisational context. Registration places you in the correct track and clarifies the framework before the first session.

Key aspects of the Knowledge Induction

What does the trainee actually receive over time?

A written record after every session, accumulating into the trainee’s own working reference. Each entry documents the problem brought, the reasoning applied, the configuration touched, and the conclusion reached. Over the course of a programme, this becomes something the trainee will keep referring back to long after the coaching ends. The records are the trainee’s and the organisation’s property; we retain only anonymised methodological learnings.

Key aspects of the Knowledge Induction

What is not included?

Knowledge Infusion is not a training course, not a certification, and not a substitute for SAP foundations the trainee should already have. We do not lecture from a curriculum. We do not produce qualifications or accreditations — the written records are working references, not credentials. We do not stand in for the line manager’s responsibility to review the trainee’s output. And we do not coach soft skills, conflict management, or career development; the focus is operational competence on the module.

Key aspects of the Knowledge Induction

What if the trainee does not prepare topics?

Preparation is the format. Without one to three topics from the trainee’s real work, the session has no entry point and collapses into ad-hoc questioning — which is a weaker engagement than what Knowledge Infusion is designed to deliver. If preparation breaks down, we pause and re-establish it before booking the next session. The format works for trainees who want to be coached. It does not work for trainees who expect to be lectured to.

Key aspects of the Knowledge Induction

Is artificial intelligence used in the work?

Limited to linguistic refinement and translation. AI runs as a final readability filter on the written records so each one reaches you in the clearest possible form, and it produces the non-English language versions if required. The substantive work — what is asked, what is explained, what is captured — is human.

Key aspects of the Knowledge Induction

In what language does this happen?

Spoken in English or German. Written records available in English, German, Dutch, French, Italian, or Spanish. Non-English versions are high-quality AI translations; the English version is authoritative in case of doubt.

Key aspects of the Knowledge Induction

Can I cancel sessions?

Cancellations are generally possible, but a refund can only be issued for an unstarted booking as a whole, not for individual sessions within it. Place sessions into the cart individually if you want the flexibility to refund single ones. Cancellation of an upcoming session up to five working days before the planned date is free of charge; later cancellations incur the full fee.

Key aspects of the Knowledge Induction

How long does the programme run?

There is no fixed programme length. Knowledge Infusion runs as long as it is useful. A new hire on a weekly cadence typically benefits from intensive coaching over three to six months, tapering as competence stabilises. A lateral hire often needs less time but covers more ground per session. You book one session at a time; the programme ends when the trainee no longer needs it.

Key aspects of the Knowledge Induction

Why is this format efficient compared to internal mentoring?

Internal mentoring tends to default to whatever a senior colleague can spare between their own deliverables. The mentor is interrupted, the trainee is reluctant to ask basic questions repeatedly, and the learning happens in unrecorded fragments. The session-plus-synthesis format imposes a forcing function: each session must produce a documented learning outcome, or it has not delivered. The trainee asks questions they cannot ask internally without losing face. And the written record accumulates into a personal reference that survives the next handover.